Shipping Policy | Ishran

At Ishran, we are committed to ensuring that every order is delivered safely, securely, and within a reasonable time frame. We understand the importance of timely delivery and proper handling, and we take every possible step to provide a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms, timelines, and conditions related to order processing, dispatch, delivery, and transit responsibilities.

By placing an order with Ishran, you agree to the shipping terms and conditions described below.

Order Confirmation & Processing

Once an order is successfully placed on our website, it goes through an order confirmation process. After confirmation, the order is prepared for dispatch. Customers are advised to ensure that all shipping details, including address, contact number, and pin code, are accurate at the time of placing the order.

Any incorrect or incomplete information provided by the customer may lead to delivery delays, failed delivery attempts, or return of the shipment, for which Ishran will not be responsible.

Dispatch Timeline

Orders are generally dispatched within 2–3 working days after order confirmation. This dispatch timeline applies to most standard products available in stock.

Please note:

  • Dispatch timelines may vary during peak seasons, festivals, sales periods, or due to unforeseen operational delays.

  • Customized or made-to-order products may require additional processing time.

Customers will be notified once their order has been dispatched.

Estimated Delivery Time

After dispatch, the estimated delivery time is up to 10 days, depending on the customer’s delivery location, courier partner serviceability, and local conditions.

Delivery timelines may vary based on:

  • Distance from the dispatch location

  • Courier partner operations

  • Weather conditions

  • Regional or remote area serviceability

  • Government regulations or restrictions

While Ishran works closely with trusted courier partners to ensure timely delivery, actual delivery timelines are subject to courier performance.

Packaging Standards

At Ishran, we take packaging very seriously to ensure that products reach customers in excellent condition. All orders are shipped in fresh, clean, and secure packaging designed to minimize the risk of damage during transit.

Our packaging process includes:

  • Protective wrapping of products

  • Strong outer packaging

  • Proper sealing

  • Correct labeling with shipping details

  • Inclusion of invoice and order information

We ensure that every package is packed with care to maintain product quality and appearance.

Invoice & Labeling

Each shipment includes:

  • A proper invoice

  • Correct shipping label

  • Necessary order details

This ensures transparency and smooth delivery handling.

Courier Partners

Ishran uses reliable third-party courier services to deliver orders. Once an order is handed over to the courier partner, the shipment is under the control of the courier company during transit.

While we choose trusted courier services, Ishran does not control:

  • Courier delays

  • Route changes

  • Delivery scheduling by the courier

However, we remain available to assist customers in tracking and resolving genuine delivery concerns.

Delays in Delivery

In some cases, delivery may be delayed due to factors beyond Ishran’s control, such as:

  • Courier operational delays

  • Weather conditions

  • Natural disasters

  • Strikes or public disruptions

  • Government restrictions

  • Incorrect address provided by the customer

In such situations, Ishran will make reasonable efforts to keep customers informed about the status of their shipment.

Customer Responsibility

Customers are responsible for:

  • Providing accurate and complete shipping details

  • Being available to receive the delivery

  • Inspecting the package upon receipt

If a delivery attempt fails due to customer unavailability or incorrect address details, the courier may attempt re-delivery or return the shipment.

Additional re-shipping charges may apply in such cases.

Delivery Confirmation

Once the order is delivered to the address provided by the customer, it is considered successfully delivered.

Ishran is not responsible for:

  • Loss or theft after delivery confirmation

  • Delivery accepted by family members, neighbors, or security personnel

  • Damage caused after delivery

Customers are advised to check the package immediately upon delivery.

Transit Damage

Although we ensure secure packaging, if a product is damaged during transit:

  • Customers must contact Ishran within 24 hours of receiving the product

  • Clear photos or videos of the damaged product and packaging must be provided

Transit damage complaints raised after 24 hours may not be accepted.

Address Change Requests

Once an order is confirmed or dispatched, address changes may not always be possible. Customers requesting an address change must contact Ishran immediately after placing the order.

Ishran does not guarantee successful address changes once the shipment has been dispatched.

Shipping Coverage Area

Ishran currently ships to locations supported by our courier partners. Delivery availability may vary for remote or rural areas.

If a location is not serviceable, Ishran reserves the right to cancel the order or request an alternate address.

Failed Deliveries & Returns to Origin

If an order is returned to Ishran due to:

  • Incorrect address

  • Customer refusal

  • Multiple failed delivery attempts

The customer may be required to pay additional shipping charges for re-dispatch. No refunds will be issued in such cases.

Policy Updates

Ishran reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on the website.

Customers are encouraged to review the Shipping Policy before placing an order.

Agreement to Shipping Policy

By placing an order with Ishran, you confirm that:

  • You have read and understood this Shipping Policy

  • You agree to the dispatch and delivery timelines

  • You accept courier-related delays beyond Ishran’s control

Final Note

At Ishran, our goal is to deliver your orders safely, securely, and efficiently. We continuously work to improve our shipping processes and partner with reliable courier services to provide a smooth delivery experience.

Thank you for choosing Ishran.